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Keynote Speaker
Doug Lipp - The Magic of Exceptional Service, Leadership & Teamwork
Respected author and speaker, as well as the former head of training at Disney University- See Full Agenda
Sponsors
ParaFest '10 is sure to be a huge success with an engaging program, exciting events and expert speakers. We look forward to working with you as the excitement builds to our May 2010 event at the Hard Rock Hotel & Casino Las Vegas.
Angel.com
Angel.com provides a seamless phone integration with your Parature support software. The phone integration allows your customers to access support information quickly and around the clock, and checks your Parature database at the onset of the call for SLAs and to determine how to handle the call, taking call load off of your agents.
www.angel.com
Angel.com provides a seamless phone integration with your Parature support software. The phone integration allows your customers to access support information quickly and around the clock, and checks your Parature database at the onset of the call for SLAs and to determine how to handle the call, taking call load off of your agents.
www.angel.com
Boomi
Boomi is the market-leading provider of on-demand integration technology and the creator of AtomSphere, the industry's #1 Integration Cloud™. AtomSphere connects providers and consumers of SaaS and on-premise applications via a pure SaaS integration platform. For more information, please visit
www.boomi.com
Boomi is the market-leading provider of on-demand integration technology and the creator of AtomSphere, the industry's #1 Integration Cloud™. AtomSphere connects providers and consumers of SaaS and on-premise applications via a pure SaaS integration platform. For more information, please visit
www.boomi.com
Digital Media Exchange (dme)
Digital Media Exchange is the first game publisher in SEA to offer game support services outsourcing to global publishers and developers looking to manage costs, increase revenue streams and improve game play. Our focus is on comprehensive game services management for the complete lifecycle of a game through a set of customer service, technical support and game mastering services.
www.dmii.net
Digital Media Exchange is the first game publisher in SEA to offer game support services outsourcing to global publishers and developers looking to manage costs, increase revenue streams and improve game play. Our focus is on comprehensive game services management for the complete lifecycle of a game through a set of customer service, technical support and game mastering services.
www.dmii.net
Get Satisfaction
Get Satisfaction provides a community-based customer service platform that helps companies engage online customers wherever they are—a company website, the Get Satisfaction network, or inside social systems like Facebook. More than 20,000 organizations use Get Satisfaction to improve customer satisfaction, reduce support costs, provide market feedback, and increase online awareness.
www.getsatisfaction.com
Get Satisfaction provides a community-based customer service platform that helps companies engage online customers wherever they are—a company website, the Get Satisfaction network, or inside social systems like Facebook. More than 20,000 organizations use Get Satisfaction to improve customer satisfaction, reduce support costs, provide market feedback, and increase online awareness.
www.getsatisfaction.com
InComm
InComm is the industry leading marketer, distributor and technology innovator of stored-value gift and prepaid products using its state-of-the-art point-of-sale transaction technology and payment solutions to revolutionize retail product sales and customer experiences. InComm partners with consumer brand leaders around the world to provide more than 150,000 retail locations the products and services their customers demand.
www.incomm.com
InComm is the industry leading marketer, distributor and technology innovator of stored-value gift and prepaid products using its state-of-the-art point-of-sale transaction technology and payment solutions to revolutionize retail product sales and customer experiences. InComm partners with consumer brand leaders around the world to provide more than 150,000 retail locations the products and services their customers demand.
www.incomm.com
Inversoft
Inversoft is a premier provider of tools for filtering, moderating and monitoring user generated content. These tools, the product of 4 years of research and development, ensure online environments are safe, productive and enjoyable. Inversoft's current customers include multi-player online games, youth virtual worlds, and social networks.
www.inversoft.com
Inversoft is a premier provider of tools for filtering, moderating and monitoring user generated content. These tools, the product of 4 years of research and development, ensure online environments are safe, productive and enjoyable. Inversoft's current customers include multi-player online games, youth virtual worlds, and social networks.
www.inversoft.com
Lithium
Lithium is the leading provider of Social CRM solutions to power enterprise customer networks. Lithium solutions inspire customers to innovate, promote, and support on the company's behalf, improving sales, accelerating innovation, and increasing customer satisfaction. Lithium's platform is proven in high-volume environments with security, analytics, and APIs that enterprises demand.
www.lithium.com
Lithium is the leading provider of Social CRM solutions to power enterprise customer networks. Lithium solutions inspire customers to innovate, promote, and support on the company's behalf, improving sales, accelerating innovation, and increasing customer satisfaction. Lithium's platform is proven in high-volume environments with security, analytics, and APIs that enterprises demand.
www.lithium.com
Lives Sales Staff
Lives Sales Staff provides certified manpower to manage your Parature Support Portal via Ticket Resolution, Knowledge-base Entry and Chat. LSS works with your existing staff, Parature system, as well as any third party or proprietary software to provide instant response times to your customers. LSS expands your hours, while reducing cost.
www.livesalesstaff.com
Lives Sales Staff provides certified manpower to manage your Parature Support Portal via Ticket Resolution, Knowledge-base Entry and Chat. LSS works with your existing staff, Parature system, as well as any third party or proprietary software to provide instant response times to your customers. LSS expands your hours, while reducing cost.
www.livesalesstaff.com
LogMeIn
LogMeIn makes it easy to connect and access remote computing devices-desktops, laptops, point-of-sale systems, medical devices, smartphones and more-from any internet-connected computer, including an iPhone or the in-dash computer of a Ford F-150 pick-up truck. Over 25 million registered users have connected more than 85 million devices using LogMeIn for business productivity, personal mobility and IT support.
www.logmein.com
LogMeIn makes it easy to connect and access remote computing devices-desktops, laptops, point-of-sale systems, medical devices, smartphones and more-from any internet-connected computer, including an iPhone or the in-dash computer of a Ford F-150 pick-up truck. Over 25 million registered users have connected more than 85 million devices using LogMeIn for business productivity, personal mobility and IT support.
www.logmein.com
OneLogin
OneLogin provides single sign-on and identity management for companies that operate in the cloud and is pre-integrated with 400+ web applications, including Parature, Salesforce, Google Apps, NetSuite, SuccessFactors and WebEx. OneLogin secures your company's sensitive data in the cloud and gives employees one-click access to all their apps.
www.onelogin.com
OneLogin provides single sign-on and identity management for companies that operate in the cloud and is pre-integrated with 400+ web applications, including Parature, Salesforce, Google Apps, NetSuite, SuccessFactors and WebEx. OneLogin secures your company's sensitive data in the cloud and gives employees one-click access to all their apps.
www.onelogin.com
Regroup
Regroup.com is a next-generation communications platform founded at Stanford University in 2006. It supports both internal and external communications: from Emergency Messaging such as Email, SMS and Voice Blasts to update support personnel; to integration of external web forums with Google, Facebook, and Twitter to improve SEO and viral marketing.
www.regroup.com
Regroup.com is a next-generation communications platform founded at Stanford University in 2006. It supports both internal and external communications: from Emergency Messaging such as Email, SMS and Voice Blasts to update support personnel; to integration of external web forums with Google, Facebook, and Twitter to improve SEO and viral marketing.
www.regroup.com
SitScape
SitScape award-winning situational dashboard software empowers business users to easily access the information that matters most to them, at a glance. Users can assemble amazing dashboards in minutes with just a few clicks. These dashboards are used as on-demand monitoring consoles, business metrics dashboards, and documents visual access portal. It effectively helps Parature users.
www.sitscape.com
SitScape award-winning situational dashboard software empowers business users to easily access the information that matters most to them, at a glance. Users can assemble amazing dashboards in minutes with just a few clicks. These dashboards are used as on-demand monitoring consoles, business metrics dashboards, and documents visual access portal. It effectively helps Parature users.
www.sitscape.com